Government Agencies Announce Changes to Normal Operations in Response to COVID-19

The following information will be updated daily to reflect any changes.  Updated March 20, 2020

U.S. VIRGIN ISLANDS — In an effort to mitigate the spread of the COVID-19 virus, and in adherence to guidance provided by the Center for Disease Control, departments and agencies of the Government of the Virgin Islands are implementing steps to minimize person-to-person contact at their offices.

Bureau of Corrections | The Bureau of Corrections has suspended in-person visitations at all correctional facilities to limit the opportunity for COVID-19 to be introduced into a facility. It will also suspend all volunteer programs, work details, and furloughs until further notice. For more information, visit www.boc.vi.gov.

Bureau of Motor Vehicles | The Bureau of Motor Vehicles will be limiting services. No more than six persons at a time will be allowed in the Vehicle registration renewal offices. BMV is encouraging the community to take advantage of its online vehicle registration process. During the period from March 18, 2020, to May 31, 2020, the bureau will waive the requirement for inspection for any customer that renew their vehicle registration online. All road tests and written tests for the learner’s permit are canceled until further notice. Governor Bryan has ordered a 60-day extension on all driver’s license and vehicle registration renewals. For more information, call (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John. bmv.vi.gov

Department of Education | Governor Albert Bryan Jr. announced the closure of all public schools through April 6. The Department of Education has announced the cancellation of several activities, including the distribution of progress reports and postponement of the Smart Balanced tests until fall 2020. For more information visit www.vide.vi.

Department of Finance | The Department of Finance currently is conducting all business electronically whenever possible. For more information, visit www.dof.vi.gov.

Department of Human Services | The VI Department of Human Services Head Start Program has closed classrooms territory-wide until at least April 6, following Governor Albert Bryan Jr.’s directive to close schools throughout the Territory. VIDHS staff are to report to work as normally scheduled.

Department of Licensing & Consumer Affairs | The Department of Licensing and Consumer Affairs (DLCA) has placed a price freeze on all items that are in high demand as a direct result of the coronavirus pandemic. Governor Bryan has ordered a 60-day extension on all business license renewals. DLCA is asking the public to utilize the department’s website at www.dlca.vi.gov for business license renewals or new business license applications, to schedule appointments and to file consumer complaints online.

Department of Public Works | The Department of Public Works is limiting in-person interactions in offices territory-wide. In-person complaints are suspended until further notice but will continue to be accepted by telephone, email, and online. Cemetery office guests will be limited to two guests per visit.  VITRAN will temporarily suspend fixed-route services effective Monday, March 23, 2020. VITRAN will continue to provide ADA Paratransit services for passengers traveling for dialysis and medical care. For more information, visit www.dpw.vi.gov.

Department of Tourism | The Department of Tourism is providing updates to visitors to the U.S. Virgin Islands at www.usviupdate.com.

Virgin Islands Energy Office | The Virgin Islands Energy Office is notifying all individuals with applications for the Energy Efficiency & Renewable Energy Financial Incentive Program to submit them by email, fax, or mail service until further notice. The VIEO has waived the 30-day application deadline so that customers who purchase qualifying items can capitalize on these rebates, which include items purchased as of March 1, 2020. For more information, call (340) 714-8436. melissa.carter@eo.vi.gov or molissa.brin@eo.vi.gov

Virgin Islands Lottery | The VI Lottery offices in both Districts will allow five customers will be allowed into the lobby at any given time. Dealers are asked to provide requested ticket numbers in advance to avoid line delays and ensure expedient service. VI Lottery will provide dealers with their listings to make those selections once requested in advance. Onsight sales in St. John will be postponed until further notice. Please contact us at 340-74-2502 on St. Thomas or 340-778-6360 on St. Croix if you have any questions or visit www.winvilottery.com.

Virgin Islands Water and Power Authority | The Virgin Islands Water and Power Authority advises its customers that customer service offices territory-wide will offer only limited service to walk-in visitors. To safeguard the public and its employees from potential exposure to the coronavirus, WAPA is recommending that all business transactions be conducted either online or via the telephone. This limitation will remain in place until further notice. Customer Service offices can be reached at either 340-774-3552 or 340-773-2250 and selecting option 5. For more information visit www.viwapa.vi.

Judicial Branch | All in-person proceedings scheduled to commence on or before April 1, 2020, before any judicial officer in any Judicial Branch facility are postponed, and no new proceedings will be scheduled. The only exception to the suspension of in-person proceedings are Advice of Rights and Stalking and Domestic Violence matters, which will continue to be heard in-person subject to limitations set by the Presiding Judge of the Superior Court. Advice of Rights will only take place at 9 a.m. on Mondays, Wednesdays, and Fridays. For more information, contact 340-774‐2237.

33rd Legislature | On March 14, the Legislature of the Virgin Islands postponed all hearings and meetings in both districts. Additionally, the Legislature is restricting visitation to its facilities. All facilities are closed to members of the public. legvi.org

Virgin Islands Fire Service | Effective Monday, March 23, until further notice, the VI Fire Service’s Prevention and Administrative Offices in both districts will have limited hours of operation. The offices will be open to the public from 8:00 a.m. to 4:00 p.m. on Mondays and Wednesdays only.
Businesses that have fire certificates that have expired or will expire during the current state of emergency will be given a 60-day extension.
The Fire Service’s emergency response operations will remain uninterrupted.

Juan F. Luis Hospital & Medical Center | JFL visitors and visitation hours have been revised. General visitation hours have been revised to 11 a.m. to 6 p.m. unless the visitor is a parent or guardian of a pediatric patient or infant. Prior to being allowed to enter the facility, each visitor will be screened. Isolation patients will be allowed only one (1) visitor at a time for up to two (2) hours per day. Visitors will be given special protective masks, gloves, and gowns that must be worn at all times. www.jflusvi.org